Privacy Policy

Effective Date: August 29, 2026 | Last Updated: August 29, 2026

At Rankset ("we", "our", or "us"), accessible from rankset.online and crm.rankset.online, we respect your privacy and are committed to protecting your personal data and business messaging records. This Privacy Policy outlines how we collect, process, and safeguard information when you use our website, CRM platform, WhatsApp Automations, and Meta WhatsApp Business API integrations.

1. Information We Collect

We collect information necessary to provide our CRM services, manage accounts, and process WhatsApp communications:

  • Account & Contact Information: Name, business name, email address, phone number, password hash, and billing details provided upon registration.
  • WhatsApp API Credentials: WhatsApp Business Account (WABA) IDs, Phone Number IDs, access tokens, and verify tokens required to connect your WhatsApp Business account via Meta Cloud API.
  • Messaging & Communication Data: Lead phone numbers, chat logs, message delivery statuses (sent, delivered, read), template names, and automation triggers configured in your CRM workspace.
  • Technical Data: IP addresses, browser specs, device logs, and usage cookies collected automatically for security and analytical purposes.

2. How We Use Your Information

Your information is used strictly to deliver and maintain our services:

  • Enabling outbound and inbound messaging via the official Meta WhatsApp Business Cloud API.
  • Providing chat inbox features, contact management, message scheduling, broadcast campaigns, and automated replies.
  • Processing subscription billing and account authentication.
  • Providing customer support, platform security monitoring, and service updates.

3. Meta (WhatsApp Cloud API) Integration & Third Parties

Rankset interfaces with Meta Platforms, Inc. to provide WhatsApp Business API connectivity. By linking your WhatsApp Business number:

  • Your messages are processed according to Meta’s Terms of Service and WhatsApp Business Privacy Policy.
  • Rankset stores API credentials securely to execute message requests authorized by you.
  • We never sell, rent, or trade your WhatsApp contact lists or messaging data to third-party advertisers.

4. Data Security & Storage

We employ modern security safeguards including SSL/TLS encryption for all data in transit, encrypted storage for API access tokens, strict firewall rules, and role-based database access to prevent unauthorized access, disclosure, or alteration of your data.

5. Retention & Account Deletion

We retain data as long as your account remains active. You may disconnect your WhatsApp account or request full deletion of your Rankset account and associated chat records at any time by contacting support at support@rankset.online.

6. User Rights (GDPR & CCPA)

You have the right to access, export, correct, or request the deletion of your personal data stored within Rankset CRM. You may also object to or restrict certain data processing activities.

7. Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us: